Three steps. One afternoon.
Most teams have Kvix answering real customer tickets by lunch. No implementation consultant, no 6-week rollout, no SOW.
Connect your inbox
Forward your support@ address, drop in our chat widget, or send tickets via REST. We start ingesting in under 60 seconds.
AI handles the easy ones
Kvix reads your knowledge base, past tickets, and product docs — then drafts and sends replies for anything it’s confident about.
You review the rest
Anything below your confidence threshold lands in an agent’s queue with a suggested draft already written. Accept, edit, or dismiss.
Everything support teams actually need.
Nothing they don't.
AI auto-reply
Drafts and sends replies for high-confidence tickets. You set the bar.
Email threading, fixed
Tickets that actually thread, even when customers reply from three addresses.
Embeddable widget
Drop a script tag, get a brand-matched chat widget. Configurable to one CSS var.
Multi-channel inbox
Email, chat, contact forms, REST API — every ticket lives in one place, one queue.
Vector-search knowledge
Point Kvix at your docs once. Re-indexes on every change. No tagging, no taxonomy.
Real-time dashboard
Volume, deflection rate, AI confidence, time-to-first-response. Live and clear.
Calm UI for a chaotic queue.
An inbox you'd actually leave open all day.
Two-pane layout, keyboard-first navigation, no nested settings menus. The kind of helpdesk you stop noticing because it just gets out of the way.
- Vim-style keyboard shortcuts (j/k/r/a)
- Saved views + smart filters
- Internal notes, customer-invisible
Honest confidence, not hand-waving.
Every AI draft shows you what knowledge it used, how confident it is, and why. Set a confidence threshold and Kvix decides what to send and what to escalate.
- Per-team confidence thresholds
- Cited KB sources on every reply
- Auto-learns from agent edits
A widget that doesn't shout.
One script tag, one config object. The widget matches your site, picks up your brand color, and gives customers AI answers grounded in your docs — not generic ChatGPT.
- 38kb gzipped, no dependencies
- Custom color, position, copy
- Falls back to a human, gracefully