Everything you need.
Nothing you don’t.
Kvix is a focused helpdesk. We do email, chat, and AI well — and we skip the bloated features the big vendors charge you for and you never enable.
Shared inbox & threading
One inbox for all your brands. Email replies thread by Message-ID, In-Reply-To, References, and a fallback subject code so nothing splits into duplicate tickets.
AI auto-reply
Per-brand confidence thresholds. High-confidence answers go out automatically; lower-confidence ones land as draft suggestions for your agents to review in one click.
Knowledge base
Articles with vector embeddings power the AI. Brand-specific articles win; company-wide ones serve as fallback. Same KB drives the AI, the widget, and your help center.
Multibrand
Run multiple brands from one account — distinct inbound addresses, logos, tones, signatures, and AI behaviour. Your agents work across them all without switching accounts.
Email channel
A unique inbound address per brand. Auto-responders, bounces, and spam are detected and routed correctly. Forwarding from your existing mailbox works on day one.
Chat widget
A drop-in script tag that loads a branded widget. Conversations land in the same inbox as email — same threading, same AI, same KB.
API & webhooks
A clean REST API for tickets, customers, and brands. Scoped API keys per brand. Webhooks for ticket events so you can wire Kvix into the rest of your stack.
EU data residency & security
Hosted in the EU. GDPR-aligned by default. Audit logs, role-based access, SSO on the Scale plan. Sub-processors listed in the DPA, with 72-hour breach notification.