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Documentation

Set it up.
Make it yours.

Start here. Each section walks you from zero to running, in plain language, with copy-pasteable snippets where they help. Full reference docs are coming soon.

Getting started

Sign up, verify your email, create your first brand, and forward your existing inbox to your new inbound address. Five minutes end-to-end.

Coming soon

Inbox & tickets

How tickets are created, threaded, assigned, and resolved. Status flow, sender types, and the difference between an internal note and a reply.

Coming soon

AI: tones, prompts, thresholds

Configure tone per brand, set the confidence threshold for auto-reply, and review the suggestions queue when AI is unsure.

Coming soon

Multibrand

Add a second brand, pick a default, route inbound mail per brand, and let the same agents work across all of them without switching accounts.

Coming soon

Knowledge base

Write articles, attach them to a brand (or leave them company-wide), and watch the AI start grounding its replies in your own content.

Coming soon

API & webhooks

Create scoped API keys, hit the REST endpoints, integrate Kvix with the rest of your stack. Outbound webhooks are next on the roadmap.

Read the reference

Need something specific while the docs are landing?

Email us — a human will walk you through it, and the answer feeds back into the documentation.

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